Automated testing to validate user experiences across real devices, networks, and channels.
Voice is a critical customer interaction channel, where failed calls, poor audio quality, or an unreachable IVR quickly lead to frustration and revenue loss. With Kapptivate Voice Monitoring, cellular robots place real MO and MT calls over real SIMs and networks to validate voice availability and call quality as experienced by users, while IVR monitoring focuses strictly on ensuring the number can be reached and answered.
Kapptivate’s cellular robots reproduce real voice calls using real SIM cards on real mobile and telecom networks. Every step of the call and IVR interaction is measured precisely, providing actionable insights.
This feature applies to any organization whose customer relationship relies on voice which is nearly everyone.
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Kapptivate ensures your voice channels stay available, clear, consistent, and frustration-free delivering the service quality your users expect every time they call.
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performing real calls over real SIMs
using MOS 2019 + anomaly detection
(minute, hourly, daily executions)
providing clear visibility over all voice KPIs
including trends, SLA, QoS, and availability analysis
for realistic voice performance insights
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