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Downtime Monitoring - Anticipate outages and reduce the impact of service unavailability

A service outage means lost revenue, lost trust, and lost customers. With Kapptivate Downtime Monitoring, synthetic and physical robots watch your services 24/7 to detect every second of real unavailability across websites, APIs, mobile apps, SMS/USSD, and mobile networks, so you can understand incidents fast and act before users feel the impact.

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Live session remote control

What kapptivate allows you to monitor

Downtime monitoring goes far beyond simply detecting “service offline”. Kapptivate measures, qualifies, timestamps, and contextualizes every outage to reveal duration, cause, propagation, and real business impact.

Types of services covered

Downtime Monitoring applies to any critical digital service, regardless of architecture, technology, or industry.

Websites & service platforms

E-commerce
Banking
Insurance portals
Customer self-service platforms

APIs & microservices

Public or internal endpoints
Orchestration flows
Service-to-service dependencies

Mobile apps & backends

App launch
Login stability
API-driven mobile flows
Third-party dependency failures

SMS / USSD

OTP delivery
Mobile money menus

Why choose Kapptivate for Downtime Monitoring

kapptivate transforms downtime monitoring into a proactive, actionable discipline that strengthens resilience, operational excellence, and customer experience across all your digital services.

Live session remote control
24/7 global coverage

with high-frequency checks across distributed robots

Live session remote control
Functional verification

that executes real scenarios, not superficial uptime checks

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Deep incident analysis

detecting the true cause, not just “service down”

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Accurate SLA/SLO tracking

with MTTR, MTBF, and downtime computation

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Observability-ready data

exportable to Grafana, Datadog, Power BI, Excel

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Multi-channel coverage

across web, APIs, apps, telecom services, and networks

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Live session remote control
Experience how kapptivate ensures quality across your digital services.

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