SYNTHETIC MONITORING

Ensure flawless monitoring

Knowing your services are 'up' doesn’t ensure there are no UX issues or latencies causing customer disengagement. Our solution empowers 24/7 proactive detection of glitches across all your digital customer journeys.

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Over 500 million tests executed daily by our clients in 25 countries

Simplifying supervision :
Focus on what really matters

High data volumes, complex architectures, and a multitude of tools can often make monitoring and maintaining your QoS challenging. Our solution focuses on what truly matters: the efficiency of the end-user experience by automatically and proactively simulating every key user path in real conditions.

Smart alerts : never miss the ones that really count

An overload of alerts can obscure the critical ones. Effective incident management hinges on a key principle: delivering the right alert to the right person through the right channel. That's why kapptivate's Alerts Manager allows you to tailor each programmed alert with:

Customized criticality levels
Relevant recipients
Preferred notification channels (email, Slack, SMS, Teams...)
Desired follow-up frequency

Monitor complex multi-channel journeys

USSD

HTTP

FTP

SMS

PHONE CALL

MAIL

WEBSITE

API

iOS

ANDROID

In modern digital ecosystems, customer experience transcends interactions with just one app or website. This is where kapptivate comes in, offering you the capability to bring together multi-channel combinations in one spot.

How does Orange improve its digital services performances using kapptivate?

"kapptivate is a major solution within SMC department. Not only using kapptivate allows us to improve our digital services’ performances but also it helps us becoming a staple actor in the global QoS thanks to the incident anticipation."