Ensure flawless monitoring

Knowing your services are 'up' doesn’t ensure there are no UX issues or latencies causing customer disengagement. Our solution empowers 24/7 proactive detection of glitches across all your digital customer journeys.
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Over 500 million tests executed daily by our clients in 25 countries
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Simplifying supervision :
Focus on what really matters

High data volumes, complex architectures, and a multitude of tools can often make monitoring and maintaining your QoS challenging. Our solution focuses on what truly matters: the efficiency of the end-user experience by automatically and proactively simulating every key user path in real conditions.
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Smart alerts : never miss the ones that really count

An overload of alerts can obscure the critical ones. Effective incident management hinges on a key principle: delivering the right alert to the right person through the right channel. That's why kapptivate's Alerts Manager allows you to tailor each programmed alert with:
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    Customized criticality levels

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    Relevant recipients

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    Preferred notification channels (email, Slack, SMS, Teams...)

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    Desired follow-up frequency

Monitor complex multi-channel journeys

In modern digital ecosystems, customer experience transcends interactions with just one app or website. This is where kapptivate comes in, offering you the capability to bring together multi-channel combinations in one spot.
Easy to deploy
Full GDPR compliant
All-in-one platform
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How does Orange improve its digital services performances using kapptivate?

"kapptivate is a major solution within SMC department. Not only using kapptivate allows us to improve our digital services’ performances but also it helps us becoming a staple actor in the global QoS thanks to the incident anticipation."

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Patrick Kouakou
Monitoring and Quality of Service Manager at Orange Côte d'Ivoire

Some more use-cases

Proven playgrounds

Mobile Money companies
Mobile Money companies
Insurance companies
Insurance companies
Banks & Financial Services
Banks & Financial Services
Telecommunication operators
Telecommunication operators
Technology companies
Technology companies

You might be looking for even more

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Create complex multi-channel tests and get meaningful results, all within the same platform.
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Your QoS KPIs all in one place, visually intuitive and designed for collaboration.
Coming soon!
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No code builder

Build and deploy new features and user experiences in no time across all your services.
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