TESTING

Automated testing to validate user experiences across real devices, networks, and channels.
Features
CHANNELS
USSD journeys remain critical for millions of users in mobile money, telecom services, and prepaid operations, where even small degradations can block payments or break customer flows. With Kapptivate USSD Monitoring, cellular robots using real SIM cards on real 2G, 3G, 4G, or 5G networks continuously run complete USSD scenarios to measure availability, responsiveness, and experience quality, and detect anomalies before customers are impacted.


Kapptivate robots reproduce real subscriber actions on your USSD codes, from the initial dial to final confirmation. Every step is timed, validated, and evaluated against both technical and business KPIs.
Kapptivate validates the accessibility of your short codes and long codes across multiple networks.
Example: the #123# code becomes unreachable on one operator during nighttime. Kapptivate identifies the outage instantly.
Kapptivate measures the latency experienced by users at each interaction.
Example: the “Balance Check” menu takes 7 seconds to load instead of 2. Kapptivate flags the degradation with exact timestamps.
Kapptivate ensures the menus and messages displayed to users are correct, complete, and up to date.
Example: a recharge menu stops displaying available bundles due to a backend issue. Kapptivate captures and reports the abnormal content.
Kapptivate monitors the stability and continuity of USSD sessions.
Example: sessions systematically close during step 3 of a mobile money transfer. Kapptivate highlights the exact breaking point.
Kapptivate ensures users can navigate USSD menus correctly and perform expected business actions.
Example: selecting “Transfer Money” redirects users to the wrong submenu. Kapptivate detects the navigation inconsistency.
Kapptivate captures and classifies USSD errors while monitoring service availability across multiple operators to pinpoint where failures occur and who is impacted.
Example: a backend issue replaces a confirmation message with “System Error”, and the same USSD code works on Operator A but fails intermittently on Operator B. Kapptivate flags the error type and isolates the operator-specific impact.
Kapptivate USSD Monitoring is designed for both telecom operators and organizations that rely on USSD for customer-facing or transactional workflows.



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Kapptivate transforms USSD monitoring into a powerful, proactive capability that protects the performance, reliability, and business continuity of your USSD services.
short codes, long codes, interactive sessions, multi-step flows
with execution intervals aligned to your SLAs
for business-specific validation (successful recharge, correct balance, etc.)
with robots deployed in your key regions
accessible to non-technical teams