How Orange Côte d'Ivoire monitor in real-time all its services

Orange Côte d'Ivoire SMC (Service Management Center) 24/7 uses kapptimonitor in order to detect and resolve incidents
Kapptivate - How Orange Côte d'Ivoire monitor in real-time all its services

"kapptivate is a major solution within SMC department. Not only using kapptivate allows us to improve our digital services’ performances but also it helps us become a staple actor in the global QoS thanks to the incident anticipation."

Patrick Kouakou, Monitoring and Quality of Service Manager at ORANGE CÔTE D’IVOIRE


Anticipation of incidents


Real-time alerting


Custom dashboards


Cross-channel monitoring

Key benefits

24/7 Service view

Quickly pinpoint the origin of issues even in complex environments.

Be alerted in no time

Prevent issues from getting out of hand thanks to ultra fast alerting.

Display historical views

Get an historical view of your services over one year.

Speed-up debugging

Find the root cause of issues in no time thanks to detailed reports.

Minimize downtime

Reduce incidents impact on your customers and partners.

Real time KPI follow-up

Follow the critical quality KPIs of your services simply.

Improve performance

Quickly identify performances degradation and solve theme.

Increase user satisfaction

Less downtime, less issues mean that your users will be happier with your services.

Integrate with existing tools

Integrate kapptivate monitoring with your existing monitoring stack.

Interested about what we can provide ?

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