SYNTHETIC MONITORING

Ensure flawless monitoring

Knowing your services are 'up' doesn’t ensure there are no UX issues or latencies causing customer disengagement. Our solution empowers 24/7 proactive detection of glitches across all your digital customer journeys.
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Monitoring status
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Over 500 million tests executed daily by our clients in 25 countries
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Simplifying supervision :
Focus on what really matters

High data volumes, complex architectures, and a multitude of tools can often make monitoring and maintaining your QoS challenging. Our solution focuses on what truly matters: the efficiency of the end-user experience by automatically and proactively simulating every key user path in real conditions.
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Smart alerts : never miss the ones that really count

An overload of alerts can obscure the critical ones. Effective incident management hinges on a key principle: delivering the right alert to the right person through the right channel. That's why kapptivate's Alerts Manager allows you to tailor each programmed alert with:
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    Customized criticality levels

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    Relevant recipients

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    Preferred notification channels (email, Slack, SMS, Teams...)

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    Desired follow-up frequency

Monitor complex multi-channel journeys

USSD
HTTP
FTP
SMS
PHONE CALL
MAIL
WEBSITE
API
iOS
ANDROID
In modern digital ecosystems, customer experience transcends interactions with just one app or website. This is where kapptivate comes in, offering you the capability to bring together multi-channel combinations in one spot.
Rocket
Easy to deploy
Shield
Full GDPR compliant
Sparkles
All-in-one platform
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How does Orange improve its digital services performances using kapptivate?
Orange

"kapptivate is a major solution within SMC department. Not only using kapptivate allows us to improve our digital services’ performances but also it helps us becoming a staple actor in the global QoS thanks to the incident anticipation."

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Patrick Kouakou
Monitoring and Quality of Service Manager at Orange Côte d'Ivoire

Some more use-cases

Proven playgrounds

Mobile Money companies
Mobile Money companies
Insurance companies
Insurance companies
Banks & Financial Services
Banks & Financial Services
Telecommunication operators
Telecommunication operators
Technology companies
Technology companies

You might be looking for even more

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Testing

Create complex multi-channel tests and get meaningful results, all within the same platform.
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Analytics

Your QoS KPIs all in one place, visually intuitive and designed for collaboration.
Coming soon!
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No code builder

Build and deploy new features and user experiences in no time across all your services.
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