How to monitor your USSD & SMS services ?
Services providers and Telecom Operators need to make sure their USSD menus are always up and running to prevent any loss of revenue and image.
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With wireless carrier data networks (2G, 3G, 4G, 5G and LTE) being the primary way of communication on mobile devices, we are starting to see a trend where each generation of these technologies performs better than the previous ones.
Summary
1.
Test your 3G, 4G and LTE performances across regions
2.
Analyse key performance indicators
3.
Detect service downtimes instantaneously
4.
Have a look at the true user experience of your 3G and 4G network
5.
One of the main challenges for operators is to ensure that their network Quality of Service (QoS) is optimal and consistent in every area covered. End users using their mobile devices have the possibility to judge what they are provided while using video streaming, internet browsing or popular third party performance measurement applications. Not only do they provide accurate representation of what they are really experiencing, sometimes with clear numbers, they also provide incentives to search for alternative cellular data network service providers. As such, it is essential to measure key KPIs such as ascending or descending throughput values from multiple locations. Additionally, data must also be collected by different sources in order to get accurate representation of network conditions in real-time.
Testing in one location is often not enough to make sure the user experience is great everywhere. Thanks to kapptivate solutions, you can test your mobile app services in multiple regions, on multiple networks for a multitude of different use cases.
Because you can’t improve what you don’t measure, kapptivate lets you get a full visibility in your most important network key performance indicators such as download throughput, streaming quality, loading time, latency. Access logs, tcpdumps and videos of the failing tests to investigate further.
By scheduling scenarios to play at regular intervals, you are able to quickly detect network incidents. Setup customized thresholds to trigger email / SMS / Slack / Teams alerts in order to react immediately and provide the best customer experience.
kapptivate's solution gives you the ability to quickly get important KPI relevant to your services, from the point of view of your users and at any location either by using streaming services and third party network performance measurement applications with real devices or by using real SIMs through our custom robots.
